Contact information
We’re here to help you with orders, returns, refunds, or product queries. Reach us at 📧 support@carbnmall.com or 📞 +91 9892118615, Mon–Sat, 9 AM to 9 PM
Our Policies – Carbn Mall
At Carbn Mall, your trust matters. Please review our policies to understand how we work:
- Terms & Conditions – Guidelines for using our website and services.
- Privacy Policy – How we collect and protect your personal data.
- Refund & Return Policy – Simple rules for returns, exchanges, and refunds.
Frequently asked questions
We’ve got answers to any doubts you might have.
FAQs for shopping from carbnmall.com
What is CARBNMALL?
You can read more about us in the About section
Why should i buy from CARBNMALL ?
At CARBNMALL, every brand, every product, every collection earns its place.
This is not a marketplace built for everyone — it's built for those who refuse to settle. A space where trust is non-negotiable, quality is the only currency, and every offering has been held to a standard most won't dare meet.
How long will my order take?
We usually ship within 24 working hours after receiving an order. Once shipped, our logistics partner can take anywhere from 2 to 5 days, to get the order delivered to you. Users in metro cities can expect a faster delivery speed (within 3 days).
What is your return and refund policy?
You can raise a return request to us by dropping us an email at support@carbnmall.com and our team will assist you. Return shipments are also managed by us. For more details, please check our return & refund policies page.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
FAQs for IMPERIAL ARTs
Do I need to have a clear design in mind?
Not at all. Our artists are happy to work with you from just an idea. Simply describe what you're looking for and we'll guide you through the rest.
What materials and quality are used to create the artwork?
Premium Quality Materials — We use only the finest materials to ensure your artwork stands the test of time.
Expected timeline for the response?
Our team reviews your request and gets back to you with a custom pricing and timeline within 2 working days.
What is the pricing?
You can choose your budget and we’ll do our best to offer you the best value for money art within it. Each piece is individually priced based on size, material, complexity and type. Simply fill in the form above and we’ll send you a free no-obligation personalised quote.
Will it be delivered to my doorstep?
Your unique artwork arrives carefully packaged, ready to be cherished at your doorstep.
I’m curious, when can I expect to receive my custom artwork? What is the estimated time frame for its completion?
Timelines vary depending on complexity and size. Most pieces are completed within 2–6 weeks. Your quote will include an estimated delivery timeframe. We will not rush the process but will ensure the work is completed to the highest standard.
Will I receive an update once my artwork starts being created?
End-to-End Communication — You're involved at every step. We work with your feedback until you're completely satisfied. We share work-in-progress photos so you can stay involved and request adjustments before the final piece is completed.
For further information please visit the FAQs page where you can also contact CarbnMall team directly to ask your own questions.